Divisoria.com FAQs

Over the years (dahil 7 years na din ang Divisoria.com), marami na kaming mga tanong na natanggap mula sa mga customers namin. Eh medyo maganda ang umaga ngayon, sumisikat ang araw habang naghuhunihan ang mga ibon kaya sinipag ako at gumawa ako ng Frequently Asked Questions from our Divisoria.com customers, so eto na:

Safe ba umorder sa inyo?

Oo naman. Una, hosted kami ng Yahoo Stores, kaya secure lahat ng information nyo lalu na mga credit card information. Mahigpit ang Yahoo sa mga privacy and security issues. Pangalawa, mula pa nung 2000 na nagsimula kami wala pang naging problema pagdating sa security problems, ni isa.

Ayaw namin ng pirated ha, sigurado bang original ang tinitinda nyong CDs, VCDs DVDs at mga libro?

Galit din kami sa pirata. Syempre kalaban namin sa negosyo yun Pangalawa, hindi din kami puedeng magtinda ng pirated at madali naman kaming mahuhuli. Umorder lang ang mga authoridad, huli na, may resibo pa. Sa libro naman, mahirap naman ata i-pirate yun.

Lahat ng items naming eh sa major labels at retailers naming kinukuha kaya 100% original and legitimate.

Kahit saang country ba nagdedeliver kayo?

Basta covered kayo ng postal service ng bansa kung nasaan ka eh puede.

Gaano naman katagal ang delivery?

Mali ang tanong mo, gaano kabilis dapat. Naks. Depende kung nasaan ka. Sa Amerika, ang average namin ay mga 12 days kung ang order nyo ay higit sa isang item. Madalas mga 8 days lang, yung iba nga 5 days pa eh. Pag isa lang, mas matagal ng konti, minsan inaabot ng 2 weeks. Sa Asia, mas mabuilis ng konti.

May online tracking naman ba yan, gaya nung sa Amazon.com?

Pag more than one item ang binili mo, meron. So at anytime, makikita mo kung nasaan na yung order mo.

Nasa US military ako eh, assigned ako ngayon overseas, puede ba ako umorder?

Puede, use lang your military address. Ang nangyayari dyan eh the US Postal Service delivers it to the military post then yung military naman bahala mag forward kung nasan ka assigned.

Teka, papaano naman kung sira ang item na dineliver nyo, may warranty ba yan?

Syempre naman, ang pangako naming ay makukuha mo ng maayos ang inorder mo. Paminsa minsan, dahil sa dami, may nakakalusot na defective. Pag ganun, email mo lang agad kami para pa-process ang replacement. Pero dapat yung sira talaga ah. Kasi minsan meron gusting magsoli kasi daw pangit daw yung kwento ng pelikula. Aba eh hindi naman kami ang nag-direct at sumulat nun.

Papaano kung out –of-stock yung item na inorder ko?

Minsan nangyayari yan. Sasabihin naman namin sa yo. Kung madami ang inorder mo at isa out-of-stock eh kina-cancel naming yung item na yun, tapos adjust naming yung total price mo, tapos papadala na naming yung iba. Pag nagkaroon na ng stock, email ka uli namin.

Anong payments ang tinatanggap nyo?

Credit card – Visa and Mastercard. Puede ding Money Order, kaya lang medyo matagal kasi mag eemailan pa tayo ng details.

Sabi nung kaibigan ko eh yung Monching na sumasagot ng email eh medyo masungit?

Uy hindi ako masungit ah, este, hindi masungit yun ah. Ang bait bait nga nun eh, pag tulog. Hindi, subukan mo mag email sa kanya, daldalin ka nun. Tsismoso yun eh.

Bibisita kami ng Pilipinas, puede ba kaming pumunta sa office nyo?

Puede, kaya lang wala naman kaming tindahan sa office, puro lang computers at kahon ang makikita mo dito.

OK na din kahit walang paninda, gusto lang sana naming kayong makilala.

Puede, basta magdala kayo ng pasalubong ha. Gusto namin yung malalaking kahon ng Equal at Splenda. Pero kung ako sa inyo, wag na lang, kasi sayang ang oras mo, bakasyon mo pa naman.

Kung wala sa website nyo yung gusto ko, puede bang mag-request?

Sige lang, syempre hindi naman lahat ng CDs, DVDs eh mailalagay namin sa website. Basta nandito sa Pilpinas eh mahahanap naming yan.

Papaano kung ibang items, hindi DVDs, VCDs o CD?

Puede din. Meron na nga kaming mga nabili na So-En panties, vitamins, t-shirt. Nung minsan nga eh yung pinabili pa sa amin eh kudkuran ng niyog.

Isang tanong na lang.

Sige, shoot.

Puede humingi ng discount?

Sabi ko na nga ba eh dyan din tayo pupunta eh. Pag volume talaga we give discounts din. O kaya paminsan minsan pag maganda gising nung amo namin eh may mga promo kami na ini-email naman namin sa inyo. Email lang kayo sa amin kung volume purchase gusto mo.

O, sige thank you na lang.

Maraming salamat din.

49 Comments so far

  1. Nina Puyat on October 31st, 2007

    Hi Monching,

    I just read this FAQ site and also watched you talk in the INQ site (on YOu Tube). I like your style kasi simple lang and very sincere ang dating. May sense of humor pa. Lumaki ako sa UP Campus kaya I can relate !

    I can’t wait to meet you to show you my product ! I am a housewife who fancies herself as an entrepreneur. Diba it all starts with a bright idea ? Well, that’s how it happened and I just believed in my idea and made it happen. You will like my product, promise ! My products will be delivered mid-November pa, so I will just e-mail you again, okay ? Thanks.

    Nina
    home number: 931-4446
    cel number: 0917-526-2612

  2. Ryan on December 12th, 2007

    Hi. San po ako makakarent/makakabili ng feather wings yung parang used sa victoria secret’s fashion show. thank you po!

  3. Monching on January 25th, 2008

    Teka, parang meron nyan sa Divisoria ah, yung tunay physical na Divisoria ha. Pag tanong ko.

  4. JR on February 14th, 2008

    Natanggap ko na yung mga inorder kong DVDs sa inyo. Ang bilis nga. Bilib ako. Di ko akalaing matatanggap ko ng ganun kabilis. At yung Wii na ni recommend mo, tama ka enjoy nga. Hindi lang pampamilya pang sports pa. Medyo nakakapikon lang pag nilalampaso ako ng mga anak ko sa tennis, lalo na sa boxing. Maraming salamat ha.

    BTW, ako nga pala yung kuya mo. Ibawas mo na lang yung utang ko sa DVDs dun sa pritson na mabebenta mo dahil sa pag gamit mo ng picture ko.

  5. lowen & diosa on April 2nd, 2008

    mabilis talaga ang divisoria…eh nakaka over 15 dvd na yata na bibili ko sa kanila eh. never ako nag ka problema. pati yung kapatid ko at pinsan ganun din. kaya lang ang bagay nyo naman mag update ng mga new release dvd… atat na atat na ako..heheh. meron na ba kayong “desperada” at “bahay kubo”?

  6. donnely on May 2nd, 2008

    naghahanap ako ng movies or shows na starring si patrick garcia, lalo na ung maalaala mo kaya episodes? sana meron kayo. thanks!

  7. Leonardo Guerrero on May 5th, 2008

    Besides Visa And Mastercard do you guys accept other credit cards like discover or american express? At saka hinahanap ko ang pelikula ni Bong Revilla Jr. na Dugo ng Panday kung sakaling magkakaroon kayo sana ay tawagan ninyo ako sa phone number ko, 18086521953. Hina-hunting ko ri ang mga panday movies ni FPJ pero wala akong makitaang nagbebenta nito sana ay may impormasyon kayo.
    Thanks a Lot,
    Leonardo Of Koloa, Kauai, Hawaii

  8. cris on June 10th, 2008

    request lang wala talaga ako makita dvd/vcd/vhs ng movies ni patrick garcia

    rollerboys
    ang tv the movie
    nagbibinata

    sana mahanap nyo

    thank you!

    cris

    bellflower,california

  9. cris on June 10th, 2008

    request lang wala talaga kasi ako makita yung lumang movies ni patrick garcia

    sana magkaron kayo

    rollerboys
    nagbibinata
    ang tv the movie

    maraming salamat!

    cris ng california :)

  10. Cheche on June 16th, 2008

    Hi,

    Meron ba kayong movie with Rustom Padilla and Carmina Villaroel. I think ang title, eh “Hindi Magbabago”. Kung meron, puwede bang email mo sa akin.

    Thank you.

  11. Cheche on June 17th, 2008

    Ako po ulit,

    Meron ba kayong movie “Bakit Labis Kitang Mahal” ni Aga Muhlach at Lea Salonga.

  12. Tony on June 18th, 2008

    Request:

    Tatlong Hari
    Pepeng Kaliwete
    Mga Mata Ni Angelita
    Daniel Barrion
    Santiago
    Daniel Bartolo

  13. Tony on June 30th, 2008

    kapag lumaban ang api. batas sa aking kamay. ang aguila at ang falcon. pepeng kaliwete. romano rapido. umpisahan mo..tatapusin ko. ang padrino. ang leon at ang daga. kumander ulupong. king. digmaan ng mga angkan. magiting at pusakal. esteban. tatak barbaro. ang salarin. bandido aguilar. franco madero. baril sa sking kamay. tatlong hari. dos por dos. diegong akyat. baril at rosaryo. ang mangliligpit. roman montalban. bilis ng kamay. angkan ng matatapang. ang salarin. lupang balisong. alamat ng pitong kilabot. maginoong tulisan.

  14. baby on June 30th, 2008

    Nice website!!

  15. jesse go on July 22nd, 2008

    hi, may cd ka na ba ni ogie alcasid, yung latest niya, Ogie alcasid the great filipino all songs at yung latest ni jaya, yung JUst once.
    paki email kung magkano. I’m from Honolulu, hawaii.
    thanks’
    jesse go

  16. Miguel Andres on August 30th, 2008

    Sir, kung mag oorder ako, anong nakasulat sa billing account statement ko sa card? Thanks po!!

  17. purita on September 1st, 2008

    Pwede ko po bang sadyain na lamang po sa Divisoria ang bibilhin ko? Saan po ba sa Divisoria? Meron po bang available na lahat ng movie ni Julie Vega in one DVD especially Mga mata ni angelita part 1 and part 2, mga basang sisw, Roberta and etc.

    Salamat po. sana po masagot ninyo ako.

  18. purita on September 1st, 2008

    Pwede po ba ako makaorder ng All Julie Vega’s Movie in one DVD how much it cost?

    Thank you

  19. christina on October 21st, 2008

    Hi! request ko ay mga pelikula ni Sharon Cuneta

    kapantay ay langit
    ngayon at kailanman
    my only love

    thanks!

  20. mark moore on October 22nd, 2008

    san ang office address nyo na pwede akong bumili ng personal at hindi kayo ang magdedeliver ng goods sa akin?

  21. Ernaldo Malit on October 31st, 2008

    I am considering to buy about 20-25 of your Fernando Poe, Jr. movies and other Dolphy and Joseph Estrada movies. Do you offer discount on this kind of purchase? Please let me know asap. Thank you!

  22. Monching on November 3rd, 2008

    @miguel, your card statement will show Divisoria.Com

    @purita, online lang po kami, virtual, no physical store, kasi we don’t want to be physical eh, hehe

  23. ace on November 10th, 2008

    Kung mag oorder ako ng mga DVD/ Teleserya/Movies, mag kano naman ang halaga kun dito sa US i memail, at gaano katagal bago ko matangap

  24. Monching on November 11th, 2008

    Pareng ace, weight-based ang shipping cost namin, - depende sa dami, depende kung saan. Puede mo naman i-check, just order what you want, before you finalize your order, the system will display the total shipping cost. Kung OK sa ‘yo, then continue. Pag hindi, just abandon the cart.

    Ang delivery usually from 8-12 days lang. Thanks.

  25. Monching on November 11th, 2008

    Sa mga nag-comment at nagtanong na hindi ko nasagot - SORRY PO. Kasi naman ‘tong wordpress na ;to eh hindi nag eemail sa akin pag may comments. Kaya nung sinilip ko, naku dami na palang comments. Promise, checheck ko na parati at sasagot na ako sa mga tanong.

  26. kim moran (WA) on November 12th, 2008

    tanung q lng po kng pde mkpag request sa red ribbon na gumawa cla ng spiderman cake na 3 layer 4 my anak na mg 1yr sa jan.??? mrun po bah kaung contact # na pde q twagan pra mkontact..dami po kz me tanong eh about sending gifts to my loved one in the Phil.. lalo na’t darating na po ang pasko…ito po pala emaill add q artcher024_2003@yahoo.com

  27. Monching on November 12th, 2008

    hi kim, tatanong ko sa red ribbon. depende kasi kung may license sila from Spiderman. Email kita.

  28. John on December 6th, 2008

    Good day sir. tiga dito lang ako sa pilipinas, gusto ko kasing umorder ng isa sa mga item ng “astigtshirtsco.” eh kaya lang wala akong credit card, how if money order lang ang gagawin ko? panu yung transactions? hope for your fast reply. salamat.

    sir email nyu na lang po ako dito:
    juanitoe_09@yahoo.com.ph

  29. Monching on December 7th, 2008

    John, puede naman din ang money order. Sige, email kita.

  30. Eljhon on February 3rd, 2009

    hi poh sa inyong lahat….

  31. Rolando Reyes on February 12th, 2009

    This is to acknowledge receiving my order reference #29232 today, 2.12.09. This order was placed on 01.26.09. I received your acknowledgement on the same day that I placed the order. On 02.02.09 I emailed you at order@divisoria.com to find out the status of my order and I never received any response from you. Yesterday, 02.11.09, I emailed again to same email address with copy direct to ceo@divisoria.com, which I am assuming is Mr. Ramon Romano. I asked in that last email the status of my order. Again, no response from anyone of you.

    Although, I received the DVD today, 02.12.09, which you shipped to me with stamp dated 01.30.09, I was expecting the DVD will be brand new. I was disappointed when I opened the box, the DVD jewel case has about 10 scratches of about 3 inches long each. When I opened the jewel case, the DVD itself has multiple scratches amounting to about 100 scratches, some of them are tiny scratches but still very visible with and some of them are as much as 1 inch long. I have not played the DVD yet and I just hope it will play even with those multiple scratches.

    It is up to you to replace this DVD and I am not forcing you to replace it. But I am copying this email and if I don’t hear from you of at least a word of apology,I will spread this around the whole USA just to report this factual bad experience that I have with this first and last order that I will transact with you.

    Rolando Reyes

  32. Jaiby Villegas on February 17th, 2009

    Good Afternoon…
    My name is Jaiby Villegas, student from St. Scholastica’s College and may you help me regarding my project? I need someone to interview for my project about online retailing business and I think you can help me out. Is it ok if I’ll interview you. It just an informal interview and questions are just about the elements essential in an online retailing business(products to sell, customers/sellers, website, etc.) like yours. If it is just ok? And when can I interview you? Thank you po.

  33. hector on March 26th, 2009

    gus2 ko sana mag order ng francis m cd..and2 aq sa korea pero na declined credit q ano pwde ko gawin para makaorder..plss help

  34. rain on April 24th, 2009

    hi!
    gs2 ko sanang bumili ng pacquiao shirt and francis m na shirt pasalubong ko para sa US kase pabalik ako dun. san po ba ang tindahan nyo or pwede puntahan?

  35. jane on April 29th, 2009

    hi! tanong ko lang kung pwede ba kayo magdeliver ng lechon sa Cabanatuan? Please paki email nalang ako,kailangan sana ito kahit mga first week of May thank you.

    jane,

  36. jane on April 29th, 2009

    kung ok lang can i have your phone # and will try to contact you,thank you.

    Jane,

  37. jane on April 29th, 2009

    hi! this is my email address: jhanepadilla@hotmail.com
    Ako yung nagtatanong about sa lechon, thanks again.

  38. Chris on May 15th, 2009

    i want to ask if u have copies of Ang Panday by fpj in dvd, vcd or vhs format? and how much? thank you

  39. John on May 25th, 2009

    Sir panu po umorder nung tees; pwede po bang bayaran upon delivery na lang?

    salamat :D

  40. Zaldy Magkalas on June 7th, 2009

    Tanong ko lang po kung meron po kayong FPJ Panday series at magkano po.

    Gusto po kasing panoorin ng mga anak ko.

  41. Zaldy Magkalas on June 7th, 2009

    Paki reply po kung meron pong PFJ panday series san ko po puedeng puntahan o bilhin

    Maraming salamat po.

    rmagkalas_01@yahoo.com

  42. Emmie on June 17th, 2009

    Ask q lng po if u could help me find ng perfume plastic bottles for colognes…size po is 50ml n 100 ml…
    bka po pde nyo me bgyan ng pricelist n design of the products..

    emmieochoa@yahoo.com

  43. Jeanne P Wagas on July 13th, 2009

    Can you please tell me if you do sell teleserye and how much, coz at the moment I do my orders through toymanila. Maybe if yours is cheap I can order a lot from your company. I am also music and movies fanatic. Can you also tell me if you have a new release of music cds and movies. THANKS

  44. helen on September 25th, 2009

    hi monching first time kung magcommit dito sa site niyo magtaatanong lang din sana ako kung paano ko mababayaran iyong oorderin ko kung sakaling magoorder ako?,wala akong visa and master card,nandito ako sa singapore eh

  45. Monching on October 6th, 2009

    kamusta ang singapore Helen? kung walang credit card, puede ding money order via western union. order muna via email, tapos email ka namin how much, pag OK, bayad ka na sa Western Union. Pag verified na payment, ship na namin. San banda ka ba sa Singapore. Sa East Coast road dati ako tumira dyan…..

  46. virgilio p. reyes on November 27th, 2009

    mon,merry christmas,costumer ako,naaksidenteng

    najunk ko yong emailmo,may tatanong lang,tatlo ba lang ang kulay noong t shirt na may mapa ng pinas

    ver oslo norway

  47. peny on December 11th, 2009

    san nakakabili po ng mga music box pls reply po kau thank u

  48. ging on December 22nd, 2009

    hi mon,
    meron ba kyong stock nung “anghel na walang langit” (ariel rivera) on DVD format?

    thx!

  49. CC on January 8th, 2010

    saan po yung pic nga pritchon?

Leave a reply